Hathway / Gujarat Telelink [GTPL] — Connect DIsconnect Issue with GTPL

Address:	Ahmedabad, Gujarat, India
Website:	www.gtpl.net

I have a GTPL Connection with userid: isp_ajay139. The customer care is not at all responsive to our problems. I have reported nearly 40 times in a month for Internet Disconnection but they are not resolving the issue. I have visited their office twice for resolution but they just give fake promises that it will be resolved in 24 hours.
I would like to request a refund of my connection fees which they have charged for a year in advance which is Rs.6095 that i have paid last month.
I strongly recommend not to take this Broadband service for your Work especially IT people. Choose a different ISP option other than GTPL. They have wasted a lot of my Time and resources and can't compensate for the same. i have been using the connection for a month and i am absolutely fed up of this Internet Service.
Please someone take legal action against this Company.