Hathway / Gujarat Telelink [GTPL] — Connection shifting

Address:

A/702,PRATISHTHA SKY,B/H.ASHIRWAD AVENUE,OPP.SHELBY HOSPITAL,HARIDARSHAN CROSS ROAD,NEW NARODA,AHMEDABAD-382330

I have paid shifting charges on dt.01.01.2021 1 month allready gone but my conection has been not shifted or i have been so far your internet broad band service. my new address is new building so there is no conection in my building company technical person said that we have to arrange new cable line from other building so requirement of new cable my cable is fiber cable, after paid charges first 15 days not fiber cable in your company but now till this moment connection not start the work by company done is only 1 new cable lifte from my home to tarace i request you please clear my complaint as soon as possible