| Address: | 370205 |
| Website: | www.gtpl.net |
I have applied GTPL Braodband connection FOR ONE YEAR duration - 6MBPS for my residence in ADIPUR on 16/02/2018 and paid amount Rs 5000/- vide cheque with CAF. I was promised to provide connection in 3 working days ( same is required as per consumer charter of GTPL). After constant followup and delay one fine day i.e. on 27 Feb 2018, I was told by representative Mr Bharatbhai (GTPL Marketing Agent ) that company can provide connection and I will be refunded my deposit. Inspite of repeated reminders, followup, phone calls to Bharatbhai and GTPL Gandhidham Office, I was not refunded my amount of deposit.
I was left with no option but to Contact Appellate Authority of GTPL - Ahmedbad and sent an email on March 22, 2018 and received auto reply :
"First of all we really apologize for the inconvenience this matter may have caused. We understood your concern and be rest assured we shall provide you to best possible solution on priority.. We shall get back to you on this with confirm status and resolution."
after the said reply, I didnot received any other response and decided to send reminder email on April 3, 2018 as under:
"With reference to earlier email regarding Failure to Provide Broadband connection dated 24 march, 2018, It seems that no action is taken at your end so far. I had also contacted you on phone, where you have assured me of prompt action in few days. but nothing concrete has happened. It seems you are not interested in providing any answer to my grievance which has caused lot of stress and unrest to me.
Therefore I have no option left but to contact Consumer court for getting justice. "
To my surprise, I received the same auto - e mail reply .
I called the Appellate authority but his response was "We shall get back to you on this with confirm status and resolution."
I hope GTPL will refund the deposit amount with 8/- per day penalty (as per GTPL Rule).
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