Hathway / Gujarat Telelink [GTPL] — forcing packages on us and not giving channels a la carte

Address:

Kolkata, West Bengal, 700037

My local provider Monami Enterprises ( 38J, Raja Manindra Road. Kolkata 700037. Ph - [protected] / [protected]) which is under GTPL is straight out refusing to give channels to us a la carte according to TRAI mandate & is forcing us to take packs which don't even contain the channels we want.

What good is the order by TRAI if cable operators can simply refuse and force us to take packages?? They have switched off most of the channels and are showing only a few FTA channels. Calling GTPL customer care is useless as they never pick up the phone. And they are refusing to take forms with selected channels.

We are under much trouble and please do something about it. This kind of arm twisting is going on and even telling them we will complain is answered by do what you want.