Hathway / Gujarat Telelink [GTPL] — free router policy of the company

Address:	Ahmedabad, Gujarat, 382007
Website:	www.gtpl.net

I am a gtpl broadband customer since 2015. Recently i upgraded my broadband plan from 512kbps to 40 mbps. Now after upgrading the plan, it comes to my attention that they provide free router to customers who take new connection for the same plan. Now in my case i have upgraded my plan so they said that you are not eligible for this offer. I have paid the same amount that others will pay for new connection. Also at the time of my new connection in 2015 l, there was no such scheme so i have to bought my own router.
There should be provision that existing customers who have not availed the free router offer are eligible for this offer.
They don't care about their old valued clients and just care about new connections. Also their service is just below average but i haven't complained about it but this matter must come to your consent as it is wrongful to customers.