[Resolved] Hathway / Gujarat Telelink [GTPL] — Genie - most of the channel is not working

vimalcj

from Ahmedabad, Gujarat

May 25, 2023

Address:

Ahmedabad

Dear Sir,

On 23rd April I subscribed GTPL Genie (Entertainment Channels on TV through internet), but most of the channels are not working so on 26th April I sent mail to their customer care as under:

"Dear sir,

Most of the channels are not working due to code not received or wrong code received. For mx player it promotes that will be updated shortly. My subscription 🆔 is [protected].

I also called customer care number[protected]. But the attendant Mr. Neeraj said that I have to sand mail.

Please note that at the initial stage of subscription such complaints are shameful for reputed company like yours.

Hope you will do needful atleast after received my email.

Regards,

Vimal Jani "

After more than one month passed there is no real action from them on the other hand they are sending the identical foolish reply every time.

Please do the needful at the earliest.

Regards,

Vimal Jani
Mob.[protected]
email: [protected]@gmail.com

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Jun 20, 2023

Complaint marked as Resolved

no action is taken by the company always i receive mail as under: "Your Support Thu, May 25, 9:34 PM (7 days ago) to me Dear Vimal, Greetings from GTPL Helpdesk. Would like to apprise that the Sony LIV, ITap, ZEE 5 & MX Player Gold related issue is under process. Be rest assured we are working on the concern for the best resolution at the earliest. We sincerely apologize for the inconvenience caused to you. We appreciate your kind patience & understanding for the same. Thanks and Regards, Abhishek Verma"

Hathway customer support has been notified about the posted complaint.

Jun 20, 2023

Updated by vimalcj Still no action has been taken by the company and channels are not working till date.