Hathway / Gujarat Telelink [GTPL] — Gtpl connection broadband

Address:

Ahmedabad

I have get gtpl connection which advance payment I have done for 1.5 year due to issue in speed as I have change my router but after change my router all problems start. First net not working I have call gtpl costumer care service and they say in 48 hour it resolve so I wait after 48 I call they say we will assign engineer to you wait for 48 hour I wait after that engineer call come and he say your connection not come under gtpl so I can't come and resolve your issue so I complaint same to gtpl by toll free no and mail same reply after 48 hours I wait same then same thing another eng. Appointment same answer same process after 48 hours more than 10 days no issue resolve and I have request to cancel my connection and give me my remaining money they have no policy for refund what I can do.