Hathway / Gujarat Telelink [GTPL] — Gtpl not providing refund

I applied for a connection on 7th January and paid 3999 Rs online on the GTPL website portal. After the money was submitted gtpl refused to install the connection by saying that the service is not feasible in your area. I asked for refund and they said to mail them on there customer support mail id. I mailed them multiple times with the payslip, also tried tagging them multiple time on Twitter Linkedin but still they kept replying that the refund is in process but I have not yet received any refund from them. I feel cheated. I want my refund as soon as possible.

Complaint Number: 8058231,
Mobile Number: [protected]
User Id: BB[protected]