Hathway / Gujarat Telelink [GTPL] — HD Channels Complain Unresolved

Address:	SURAT
Website:	[email protected]

We had renewed our subscription on 19th Feb 2022 for Regular & HD Channels.

On 21st Feb, we had made our first complain for Blank Screen, which was attended by the local technician.
He was able to start only the regular channels & not the HD channels.
We were informed by the LOCAL office that the SERVICE FOR HD CHANNELS ON OUR SETTOP BOX IS DISCONTINUED BY THE COMPANY FROM IMMEDIATE EFFFECT,
We had asked the representative to discontinue our service & process the refund as we are unable to View HD channels,

The representative gave us a suggestion to change the Settop Box with a Low Grade Box for Rs.500/- ( We are using a HIGH GRADE SetTop Box with recording feature supplied by GTPL itself at RS. 6500/-.)

We denied the Offer & asked them to provide us HD Channels Or can Refund Us the Subscription amount as GTPL is unable to serve me the Channels & have Discontinue the services to our SET TOP BOX Supplied by them.

Various complains have been made to GTPL through ONLINE & on Whatsapp..

Ticket Number Resolved by GTPL are #4671038, #4662119, #4657002

BUT WE ARE UNABLE TO HAVE HD CHANNELS SERVED