Hathway / Gujarat Telelink [GTPL] — Internet Connectivity Complaint

My account with GTPL broadband is under aw1141 and registered email id is [protected]@hotmail.com with registered phone number [protected]. I raised my complaint on 21st April stating Internet not working. When I called they informed me that it's their optical fibre issue. They closed my complaint on 24th stating RESOLVED however, my complaint was never resolved. I opened another ticket on 24th and called them back but they were still not able to give satisfactory answer. I spoke with a lady Yasmin Seth and asked her to transfer to supervisor but she said the line is busy so cannot. Moreover, the link they sent me via SMS for tracking my complain is giving error as INVALID TICKET NUMBER. When I asked her about the same she couldn't answer anything about this.

They just send the visiting technician's name but never send their phone number so we cannot contact them. My broadband connection is still not working.

They always give robotic answers. They are cheating their customers.