Hathway / Gujarat Telelink [GTPL] — internet down for almost 1 month

Address:

Pune, Maharashtra, 411030

Gtpl internet has been down for 17 days out of the last 25 days. I had first bought a trial of 3 months when it worked very well. But the moment i paid for a long term 9 month package, internet has stopped working. I have had working internet only for 8 days out of 25 days since payment of 9 month package. That too at very low speeds at times. I have payed for 10 mbps plan, i get only 1.5 - 2 mbps. Customer care keeps telling me everyday the issue will be resolved in 24 hours but never works. Local technicians are very rude and just give excuses. Keep promising internet will start working again but it doesn't work for more than a few hours and goes down again.

Payment made on - 6th dec 2018
Service started on - 8th dec 2018
Dates when internet was down -
8th dec 2018
9th dec 2018
12th dec 2018
15th dec 2018
16th dec 2018
17th dec 2018
18th dec 2018
19th dec 2018
22nd dec 2018
23rd dec 2018
24th dec 2018
26th dec 2018
27th dec 2018
1st jan 2019
2nd jan 2019
3rd jan 2019