Hathway / Gujarat Telelink [GTPL] — Internet is down since last 10 days

Address:

GTPL House Opp. Armieda, Off Pakwan Cross Roads,Sindhu Bhavan Road, Bodakdev, Ahmedabad - 380059

I have renewed my internet services in April 2023 and In the month of May 2023 My internet stopped on 28th May. I Logged complain on 30th may and this is 10th from the date I logged complaint. I already talked to customer care and raised ticket but nothing happened on execution front. I then talked to appellate authority named "Krunal Makwana", "Priya Khreadiya". These are deaf people and sounds like a robot. Even after 10 days they are not ready to commit any timelines. So I had left no choice but to ask for refund for remaining days but they were so adament to offer me refund on the name of policy.