Hathway / Gujarat Telelink [GTPL] — internet not providing

irshad.mohd

from Kolkata, West Bengal

Address:

Muradpur lane, Patna, Bihar, 800004

I have taken connection 26th october 2019, from day one internet not working every time raising complaint almost 50 complaint raise there is no action till date they portal without solving the problem they put resolved.
They have taken money in advance for 3 months.
I have mailed almost 20 times but they have only same content of mail we will working on same get back to as soon as possible.

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Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

Jan 23, 2020

Updated by irshad.mohd Hello,
Still my internet connectivity not working I tried to calling customer care and they are just for generating the ticket and later mark as resolve but there is no internet working again have to call customer generating the ticket number they said wait for 24 hours like that they are doing.
They have taken 3 month advance money but service very poor.
If you mail also they same content in every mail for reply kindly help me get to the service properly so its useful for me I am so many times asking customer care disconnect my connection but they said we will not refund money. they making fool customer please look into it. hoping for best solution from you.
I have generated complaint ID more than 60 but still no proper solution.
I am attaching number which they will never picked up the call.
I got number from website.

Jan 24, 2020

Updated by irshad.mohd Still my internet not working they just marking as resolved .
I would request you please look into matter they have not taken any action till now only for name closing the complaint and again taking request.