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[Resolved]  Hathway / Gujarat Telelink [GTPL] — Internet not working for last 8 days as on 12 Oct 2020

My internet connection is not working for last 8 days as on 12 Oct 2020, I raised complain on 5 Oct 2020, GTPL issue resolution time is 3 days. I am calling customer care daily morning and noon but getting same reply that your complain will be resolved today. I have sent emails to [protected]@gtpl.net too but getting same reply on email too that issue will be resolved ASAP. My complained id which I registered on 5 Oct 2020 is Ticket # 6956849. There is no way to escalate any issue further to seniors.

Internet not working for last 8 days as on 12 Oct 2020
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Complaint marked as Resolved Oct 13, 2020
Visited GTPL branch and got work done.

Complaint Status


[Oct 13, 2020] Hathway customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    32%
    Complaints
    5114
    Pending
    0
    Resolved
    1527
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 2600 1306
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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