[Resolved]  Hathway / Gujarat Telelink [GTPL] — internet not working since 1 month

Address:

Ahmedabad, Gujarat, 382350

I have subscribed 10 mbps plan from gtpl in february 2017
Since 5 july my internet is not working and when it works it only give speed around 10 kbps
I have complained many times and visited their office in bapunagar
They sent a technician and he checked wiring at my home
But after that he said that problem might be in gtpl dp! So he told me he ll go to check dp which was in neighboring flat! So i went out to see if goes there or not! And that technician rode off his bike and didn't even check wiring and dp!
Very bad experience from gtpl

My user id: kamani005
Number: [protected]
Add: 5/ ayush tenament, nikol

Really bad people and bad service! Waste of money and my 10 mbps plan
Everytime they are telling me there is line problem in nikol area!
Wtf man! If there is problem since 1 month, then solve it!
Please help me
I want either working internet or they should refund me my money

Thank you