Hathway / Gujarat Telelink [GTPL] — Internet not working since yesterday

Address:	Ahmedabad, Gujarat, 382424
Website:	www.gtpl.net

USER ID : goyal202
GTPL is not providing any after sales service. Don't go with GTPL.
My internet is not working since yesterday and we called them to fix it but they ask for Modam mac address and I was out side of city, my daughter don't know how to read MAC adress because she is just 8. However I request them to send person on site then they denied, we can't send person directly without confirming MAC address for Modam.
They did same thing when I took new connection - they send sales person within 10 minute to my home to pick up documents but within two days when I got wifi modam and called to set up new Modam they denied we are not providing kind of service. you have to do on your own. we called so many time but they never pick up call.

They are not believe to provide after sales service. that same thing happen with one of my friend.