Hathway / Gujarat Telelink [GTPL] — internet speed issue, bad attitude, no response, fraudulent

Address:

Ahmedabad, Ahmedabad, Gujarat, 380061

Hello respective,
I'd like to inform and complaint you about the service provider with a big name in here our local area. It's name gtpl.

After certain complaints raised with customer care and experienced response with bad attitude and wrong commitments here i am writing what we are facing. First of all they are selling fraud service with the attractive schemes like 50mbps which i have taken before 2-3 months but never experienced a speed of 20 mbps. I paid the amount for 50 mbps but i don't know when and where i will get this much speed from this fraud company. Apart from the speed issues i have seen that they are cutting off the internet on certain days. Like yesterday i had not internet connection from 1pm to 6pm. Also, my neighbor have the same issue.

For bad attitude i'd like to say that whenever i tried to call customer care representative i never reach them in a single call or within 5 minutes. I must have to try and try and try to get connected to them. Once i get connected they are always happy and ready to take complaints and generate tickets so it makes a hope to customer that now his complaint about to get resolved. But the next day a customer will see that ticket closed and issue is still there at the same position. I called them again to know on which base they closes the tickets but then they again raise one ticket. God damn..

One of the customer executive instruct me to visit their office to get solution for shifting router from hall to another room. I happily reached to the office on friday and met to the person ravi zala. He answered me that he will send local engineer to check it on monday. Now it's been a week i am waiting for that engineer who has to just pass 1.5 km to reach my home from the office. I called more than 10 times to ravi but he didn't bother to pick up my call and then i tried from my office phone and i got success that mr. Ravi talked to me. I asked him that why don't you picking up my phone then he replied that i am receiving more than 100 calls from mobile number so and he told me to send a msg on whatsapp (I don't remember this sentence he told me or not). Again i sent him my address on whatsapp and got same reply that he will send engineer to check it out. And it has been more than 2 days i am waiting for that engineer.

A company is not providing a service to anyone at free cost. And a customer is not purchasing a service at free. A court only can help us from this fraud company. I'd like you to take strict action and make force them to reimbursement to each customer for the problems they are facing.

One more time i lost connection now.. Please help us.. We trust you..