Hathway / Gujarat Telelink [GTPL] — neither router provided nor fibre upgrade

Address:

B/33, Bage-Nishat Society, Opp. Sonal Cinema, Vejalpur Road, Ahmedabad - 380055, Ahmedabad, Gujarat, 380055

I have made payment of rs.10, 500 on 22 october 2019. A guy named hardik promised me that a technical team will come and install fiber connection and give you a router.

I called customer care and open tickets dozens of times but within 24 hour my ticket has been closed, i don’t know why?

This is unbelievable!

Please provide me router as you promised!
And also upgrade to fiber connection!

I can’t even imagine that you guys can do something like this with me, i have paid rs.10, 500 on 22 october 2019 and it’s about a month but no one came to my home to install fibre connection or even at least give me a router.

This is the last time i am requesting you to provide me router and install fibre connection otherwise i will file a case.