Hathway / Gujarat Telelink [GTPL] — no connection and poor speed broadband

Address:	A4/84, Orchid Greenfield, Applewoods Township, Nr. Shantipura Circle
Website:	www.gtpl.net

I have taken the gtpl broadband connection 3 months back of 40mbps speed but neither i get 40mbps speed nor do i get a connection for 24hrs. Every two days, the connection gets off and i have to use mobile data after having wifi at house. No response from customer care and nor do they pick the call. They have also taken money for fiber optic but they never provided us with a fibre optic cable too. Whenever we ask for the disconnect issue they answer one thing only that someone has cut their wires.