Hathway / Gujarat Telelink [GTPL] — no service / poor service for cable tv in bopal

Address:

Bopal, Ahmedabad, Gujarat, 380058

I am residence of bopal, ahmedabad and out entire society has connection for gtps as builder has insisted and it was provided during new flat possession. Later stage we found poor service and no response from local operator. My setup box was giving problem in march and made complaint to local representative of gtpl. After aggressive follow up for one and half month he arrange engineer to collect faulty setup box and it was communicated to return back after 3-4 days either repair or replacement. But since last 10 days i am trying to contact local representative for resolution but no response over message and call. I paid one year advance for hd subscription but due to recent change in tria law gtpl has stop hd telecast but still deposit are with them. When i called gtpl central office for book complaint or take necessary action against local operator call center team told they don't have contact details and they can not pass my request to resolve. Since i am on tour i have ask them to inform local office / operator to resolve issue on priority but they denied and asked me visit local office. This show they don't have hold or communication with their operator.
Expected quick resolution on the same.