Hathway / Gujarat Telelink [GTPL] — Not responding to my complaint related to slow speed

HimanshuCh

from Rajkot, Gujarat

Address:

380005

I have renewed my plan of 512 kbps-2 Mbps this month. But after I renewed my plan the service has become pathetic. They are not responding to my complaint of slow speed instead they are closing my complaint without resolving it. A picture is attached which shows that the speed is so bad that the speed test is not able to conduct( ideally it should be 2 Mbps during this time I.e 9 pm to 9 am). The customer care executives are providing irrelevant answers and are very irresponsible. I am getting frustrated now. Don't I deserve peace, is it necessary for me to call customer care daily for this issue? Though I have paid for the service in advance this is how they treat a customer. Please help, no they have crossed the limit.

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Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

Sep 25, 2016

hm3patel's response Internet is not working properly. Not getting speed as per plan n getting net connection problem very often n it takes long to solve which i can't afford. Today i have wasted my day without net connection n still problem is not solvedm. My whole work schedule has been affected due to this problem so pls get it fixed ASAP for me.

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Comments

hm3patel

Very pathetic after sale service. All Customer care executive n technical persons behave rudely. No professionalism at all. Will never ever go with GTPL. Without solving ur complaints n taking feedback from customers they simply close it. Very poor company n poor service.