[Resolved] Hathway / Gujarat Telelink [GTPL] — plan renewal

meghaka

from Delhi, Delhi

Address:

Gandhinagar, Gujarat

I wanted to renew my plan hence called gtpl customer care and i was told that i will be contacted within 24 hours. 2 days passed but yet no one responded. I tried calling them again still the same.
Then i moved forward and renewed my plan online from their official website.
My money was debited yet my plan was not renewed.
I again tried contacting them describing the issue. They said we don’t see any such request and told me to wait further. Still there is no response yet. And their customer care people are soo rude and mannerless

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Nov 12, 2019

Complaint marked as Resolved

After calling them again and again a genuine person at their customer care processed my complaint and confirmed my renewal plan and notified me via email (yoursupport@gtpl)

Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

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Comments

abhishek chandarana

from Kachhwa, Uttar Pradesh

I have been complaining since 3 days but i dint got any positive response from GTPL.
My interest is not working since past few days.
Every time when i call in customer care they consider the complain at that movement and and after some hours they cancel the request.
This happened twice.
I just want them to send a person and fix the issue.

Prashant Patel Viramgama

from Jamnagar, Gujarat

In Jamnagar, Gujarat, GTPL service provider doesn't support online recharge, on every 1st of month manual recharge process to be done, and no support for selection of channel. we have to choose the pre approved plan which is very higher side