Hathway / Gujarat Telelink [GTPL] — Removal of NDTV from package for which payment has been done

Address:

Gandhinagar

I have purchased annual subscription for GTPL cable TV (Plan -POWER PLUS) on 30/Mar/2024
The package included NDTV 24*7 channels.

Last week ( around 05/05/2023) the channel was removed without notification and now GTPL customer care and the cable operator is asking me to pay separately for NDTV channel
My complain is against GTPL - Ahmedabad is as below

1. If I have paid an annual fee for NDTV as a part of the package why we are forced to pay an additional fee ?
2. If they have removed it from the new package they should have at least consulted or arrange for refund which they are not doing .

This is agent the basic policy agreement which was promised.

The Local Service Provider Mr. Digesh ( mobile no [protected] ) states that he is helpless as GTPL has taken the decision to make modification to the package
The GTPL states that the decision has been made by authorities and they cannot do any thing

Contact details of GTPL service Provider [protected]

Attaching the plan details agreed with GTPL which shows NDTV package