Hathway / Gujarat Telelink [GTPL] — Some channels have stopped broadcasting

Address:	Gandhinagar, Gujarat, 382030
Website:	No website

Hi I am using GTPL hathway set top for television channels at gandhinagar sector 30.however suddenly without notice many channels that I view regularly were stopped.some of them include times now, star movies, and star world to name a few. When i called they seemed clueless.. next time when i called i was asked a number on the box and channels resumed that day. The very next day they again went off. When i called they said its some package system., That is implemented. I fail to understand that if at all it is a package system..why were consumers not informed or asked about what package they wish to choose. Moreover some gtpl hathway subscibers in ahemdabad(some ppl i know) do not know about this..all channels are working fine at there place.