Hathway / Gujarat Telelink [GTPL] — The company is not solving my problem

Address:

GTPL RAJWADI NETWORK PVT.LTD RAJWADI: GTPL Rajwadi Network, 120 Ft Bamroli Road, Nr Bhidbhanjan Circle Pandesara

I got the internet connection on the day of 17th Mar and it is on the name of Ravindralal Gupta and on that day during the connection process the connection engineer said that there is high power in the connection ( POWER OF 32-33) and instead of reducing the power and making the connection better the just connected the broadband and said if there is any problem occurred the call the costumer care they will help you.
From that day onwards the internet is not working properly and when i called the costumer care the registered my complain but the service is still not done properly, it has been 5 day since i got the connection and it is not working, when i ask the reason they just say that there is a problem in the connection wire and the engineer are working on it and they are working on it since 5days still there is no resolution provided to me .
COMPLAINT TICKET : 22854263