Hathway / Gujarat Telelink [GTPL] — withdrawal of channels

Address:

202, 2nd Floor,Sahajanand Shopping Center, Opp. Swaminarayan Temple, Shahibaugh, Ahmedabad - 380004

We are having tv channels streaming by gtpl through two set top boxes through sai om enterprises (Operator) having landline phone numbers:[protected];[protected] at our premises being d-601, yudhisthir, n. L. Complex, dahisar east, mumbai, maharastra for which we have being paying the operator rs. 500/- per month in the aggregate where we we getting both fta as well as paid channels [as classified by trai].

Last friday, i. E 22.02.2019 an employee of sai om enterprises — on mr. Shankar came over to our house and handed over certain forms listing out the prices of various channels plus fta channels as well as packages [ as per the new norms of trai] and went away saying he would come in a couple of days, explain to us the nuances of the new norms and the selection and charges of channels. However till to-day he did not turn up till we repeatedly called him and he came now at around 6.00 p. M. And explained to us the details of the forms submitted by him to us and stated that the rates and the format of the packages have been modified by sai om enterprises and he would come back to us with the new forms in couple of days.
When we inquired of him as to why the streaming of the paid channels have been withdrawn without any notice, he said that gtpl has done it and that i f w have any grievance we should take up the matter with gtpl, hence this mail.
(1.) as stated above we were not given any notice by our operator sai om enterprises or for that matter fom gtpl that the channels will be withdrawn without prior intimation
(2) sai om enterprises employee did not turn up prior to 28.02.2019 and intimate us of this withdrawal nor did he bother to come and explain to us abut the nuances of the trai changes and the forms provided b y him
(3). On inquiry with ms. Anisha, an employee of sai om enterprises we were told that since we had not submitted the duly filled in form we would be getting only the fta cahnnels. Non-submission of forms was not our mistake for the reasons as stated herein
In the above circumstances we request you to inquire the attitude and inaction of sai om enterprises and their audacity to ask us to take up the matter with gtpl for their inaction and depriving us of the paid channels. Now also after repeatedly phoning the employee of sai om enterprises came without the new form and said we should continue to watch only fta channels and we will get the paid channels only after we submit to them the signed forms which is ridiculous. How can the channels be withdrawn without notice. Isn't this ridiculous!!! Now even if we fill the form and submit the charges will be collected from us from 1.03.2019 though there is no transmission of paid channels from 1.03.2019 on one set top box. Is it justifiable to pay for something you have not got?.
Since we have two set top boxes the personnel of sai om enterprises said '"since you have two set top boxes on one box we have provided all channels and on another we have provided only fta channels" what nonsense is this? Why are we being penalised because we have two set top boxes and for no reason o[censored]s?
Local operator is giving the trouble as stated in the first mail till now the local operator nor his person have neither contacted us nor provided us with the revised tariff packages despite promising to contact and provide the same within 2 days from last saturday and the situation of withdraw of channels still continues wil you do something in the matter either directly or through yoir local office/unit or should we switch over to other service provider and report all the above to trai and the public at large about our operator, gtpl's inabilibilty to look into our grievance, the harrasment and inconvenience caused to us, deficiency of service and failure on the part of gtpl to resolve the issue?