[Resolved] Hathway — Harassing in the name of non returning of modem though it was returned

yns8

Jul 30, 2021

Address:

hyderabad

I am from hyderabad. I had an hathway account (A/c no. [protected]) in 2016 april. I got it disconnected in around oct 2016. They took the Modem back after 2 or 3 months of disconnection. And now on 30th july 2020, I have got a call saying, you have not returned the modem and you need to pay 2500 as device lost charges otherwise we will send a legal notice. To avoid this, you can pay 512/- to renew your account and we will raise the issue that the modem is returned. Then you will get the 512/- rs refund within an hour. WHAT SHOULD I DO?

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Sep 3, 2021

Complaint marked as Resolved

Money has been refunded to my account, but after 33 days of payment.

Hathway customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2021

Hathway Customer Care's response Hi, Thank You for letting us know about your concern. We have escalated this to the support team to resolve it on a priority basis. Thank You! Hathway Customer Support Team.