[Resolved] Hathway — Harassment, not discontinuing

[Resolved] Hathway — Harassment, not discontinuing

N Nimish Maskara from Kolkata, West Bengal Jun 21, 2021 Jun 30, 2021 This thread was updated on Jun 30, 2021

I have stated clearly to Hathway (through calls and email) that I do not wish to continue their connections. I get calls from them continuously every day throughout the day. My account number is [protected]. The last conversation I had was with Mahesh Cambi ([protected]) who very persistent about renewal even though I stated I do not want that repeatedly. I get calls from different numbers and blocking is ineffective. I want the harassment to stop as it has started to affect my daily life. The email communicated with is: [protected]@hathway.net Was this information helpful? No (0) Yes (0)
Jun 30, 2021 Complaint marked as Resolved I had contacted the relevant Appellate- there is a different one for every city, which can be found on https://www.hathway.com/Broadband/AppellateAuthority. He arranged for an executive to contact me and pick up the router. The process took time but it happened. After few days of the collection, confirmation that my account will be terminated was received. The call harassment had stopped entirely after 24th and before that, it had eased a bit, either because of my complaint here or because of contacting the Appellate. Hathway customer support has been notified about the posted complaint. Verified Support Jun 22, 2021 Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Contact number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team. Jun 24, 2021 Updated by Nimish Maskara My contact number is [protected], City is Bangalore. Jun 26, 2021 Updated by Nimish Maskara I have not been reached out to yet. Hathway executives still call me and ask when I will renew. Last call after the usual "when will you renew", I was told to call the customer care number to request discontinuation. I did so, the automated response said I will receive a message with details of my service request. No message was received. Jun 29, 2021 Updated by Nimish Maskara The router was picked by Hathway Personnel today. Jun 30, 2021 Updated by Nimish Maskara Confirmation that my account will be terminated has been received. Resolved.
Add a Comment	Share
Submit Close