[Resolved] Hathway — Hathway broadband Account no [protected]

harryjustin

Address:

Chennai

Hi,

I have disconnected my hathway broadband and returned the modem after using it for approx 2 years and 7 months.

I have paid Rs.400 as refundable deposit at the time of taking connection.
However now when requesting refund to hathway, i am surprised by their new theory that refund of Rs. 400 can be processed only if i am in the network for more than 3 years and asking me to refer the terms & conditions clause in the CRF form.

I have never signed any term and conditons like that. Also, requested many times hathway to share the CRF form so that i can see what is written in it. No response from them.

Kindly help me to solve the issue.

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Aug 8, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2021

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Contact number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.