Hathway — Hathway broadband

Address:

400104

Dear Hathway,
I was one of the subscriber of your inferior broadband with Account number 1352126. I got the connection on 15 June 2015 and had paid full amount for a year Rs.12539. From the day I got the connection it was awfully slow and each passing day, I used to call your substandard customer call centre to place a complaint. Everyday, I was assured that the service would improve in couple of hours but nothing that sort of happened. Finally getting frustrated with the poor service, I decided to terminate the contract after 17 days and on 2nd July 2015, I handed over the Modem/Router and Cables to Vimal Yadav in your Malad, Hathway office.

I was promised that the balance amount (after deducting 17 days of pathetic connection) will be refunded in 45 days of time. Since October 2015, I have been regularly following up and had sent around 20-25 emails to Technical Team, Billing Desk, Account Department but still there is no sign of any refund neither there is any response from any of the teams. The 2 nos +[protected] and +[protected] to enquire about funds never seems to connect.