Hathway — Hathway Broadband - Delete my account and phone number

S

Santosh Dhayapulay

Address:

Hyderabad

I have shifted to different location and no longer using Hathway broadband for more than 1 year. But I still get calls to renew the connection even after repeatedly informing them that I already subscribed to different company for broadband connection.

Please stop calling me even after business hours, its very frustrating to receive calls at night.

Delete my account and phone number from your records, I will never recommend such service to my friends and family.

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Santosh Dhayapulay

Apr 9, 2023

Even after raising so many complaints and requests still HATHWAY really doesn't care and address the problem of customers. Here is the brief history.

1. I shifted my location from Kondapur to Vanasthalipuram.
2. Requested Hathway to shift my connect to new place or take away their device which I no longer use (I asked for refund for 1 year payment which I made at Kondapur).
3. Hathways response: SIR, WE CANNOT REFUND YOU THE AMOUNT. YOU CAN KEEP THE DEVICE AND WHEN YOU WANT WE CAN CONTINUE WITH THE CONNECTION.
4. Till today I have been receiving calls to renew my account although I keep repeatedly saying I am no longer their customer due to their pathetic support and service.

Today I receive a "FINAL NOTICE" and fine charges of 2500/- for not returning the device. So what exactly was Hathway expecting me to do, when I asked them to take away the device 2 years ago and now wants to send FINAL NOTICE.

Dear Hathway as a customer do you expect me to keep your device just because you didn't actually didn't bother to respond at the first place since 2 years.

Reply

S

Santosh Dhayapulay

Apr 9, 2023

Even after raising so many complaints and requests still HATHWAY really doesn't care and address the problem of customers. Here is the brief history.

1. I shifted my location from Kondapur to Vanasthalipuram.
2. Requested Hathway to shift my connect to new place or take away their device which I no longer use (I asked for refund for 1 year payment which I made at Kondapur).
3. Hathways response: SIR, WE CANNOT REFUND YOU THE AMOUNT. YOU CAN KEEP THE DEVICE AND WHEN YOU WANT WE CAN CONTINUE WITH THE CONNECTION.
4. Till today I have been receiving calls to renew my account although I keep repeatedly saying I am no longer their customer due to their pathetic support and service.

Today I receive a "FINAL NOTICE" and fine charges of 2500/- for not returning the device. So what exactly was Hathway expecting me to do, when I asked them to take away the device 2 years ago and now wants to send FINAL NOTICE.

Dear Hathway as a customer do you expect me to keep your device just because you didn't actually didn't bother to respond at the first place since 2 years.

Reply

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