Hathway — hathway broadband poor service

Address:

Kundanbhag, Begumpet

I have taken hathway internet connection 1 month back. They have given router which is not working properly. Every now and then my net is being disconnecting. I am attending meetings and suddenly net is going down. I raised many complaints but they are closing them automatically. I am calling to the customer care but they are telling our team will assist. I called manager and another guy who have created my account but they are saying we are not responsible. I have been put away from the project due to frequently disconnecting from meetings. What should i do now. Hathway is really changed my life in this pandemic. I complained on twitter and to nodel officer also but no response. My account number is [protected]. My mobile number is : [protected]