Hathway — Hathway broadband terrible speed and customer service

Address:

Hyderabad

I have a prepaid connection with hathway internet my customer no [protected]. It was installed 4 days and speed was too slow, i have faced extremly frequent disconnection, i opted for 100mbps but i am not even getting 10mbps i raised a service request and they closed without resolving it and when i call customer care they are not even connecting to any representative instead they are saying request raised but and i have a pre paid connection.. Which means i have already paid for the quality services they are supposed to give me. And they have failed in giving me quality services. If they are not able to resolve the issue i want the refund of what i have paid. Their customer service is so pathetic no one is taking responsibility. The person who called me to take the connection is now not lifting the call itself