Hathway — Hathway Cable & Datacom packet loss/ low upload speed

Website:

cyberimpulses.com

Recently getting strange problem on my hathway broadband connection after 6 pm my upload speed drops to 1-3 mpbs (while committed upload speed is 10-15 mbps) which results in constant 7-8 percent packet loss on teamspeak, skype and other applications but when my speed comes to normal packet loss gets fixed.There technical team are clueless about this and they are saying that the problem lies in your broadband plan next time don't buy this plan, really is this how you handle technical problem hathway? by fending your customer away from the plan which is mentioned on your website.They made me pay for 3 months plan and are unable to fix this issue since 7 days.Please look into matter and handle this situation professionally by giving customer justice for their money.

i make complain every time they auto mark my ticket close without resolving the problem i am using this connection more than 1-2 year i have never such problem now in the day hathway services getting worst day by day
Customer id. [protected]
Gopal Kirar
Cyber Impulse Software Solutions