Hathway — Hathway dual core

I am a hathway customer for almost 2.3 months.
Due to covid 19 we are working from home. Since i am using broadband the network was not good in my room where i use my desktop.

I thought to go for dual core of hathway and called the marketing person of the hathway. He promised that switching over dual core will ensure that the range of broad band will be high and you can do your office work easily. The marketing person told that don't disconnect your previous hathway connection untill you check and confirm that the dual core is working fine.

On july 3 they gave the dual core and connected it.in my desktop room i am not getting any signal of hathway and the technical team told that dual core will not have range. I contacted my marketing person he told that you can disconnect it and we will refund the entire amount rs. 6772

I disconnected the connection and the dual core modem was handover but i am not getting any proper response from them on my refund amount. I am planning to consumer court on the same before that i thought to share here