Hathway — Hathway Hathway pre-legal team sending email for router

Hathway account No - [protected]

My account got deactivated a long time back. By July 29 I received a mail from Hathway legal team to return the modem/router. As told in the mail, I submitted pick-up details in the form given so that your agent can collect the device but no one has come to collect the device. In the mail, it's mentioned like legal action will be taken if I don't return the router/modem. Please let me know if you guys need anything from my side to help you collect the device.
I am very disappointed with the way Hathway is treating customers. Poor customer service