Hathway — Hathway Internet - Delayed Refund for [protected]

Address:

302/B,Star Bushra Manjil,Marble Arch Compound, Lodha Rd, Mira Road, Maharashtra 401107

I had booked Hathway Internet on 7th Oct 2021 in Account number [protected] with mobile number [protected]. Unfortunately, due to society's restrictions the Installation couldn't be completed, and immediately I had requested for a complete refund as well via mail @[protected]@hathway.net, and in reply to my mail, I was assured as well that I will get a complete refund for the amount I paid i.e. 2525rs. It's been almost 2 months now and still, I haven't got my refund back, every time I mail to billingdesk they just state it's in process.
I am utterly disappointed with the service Hathway is providing.
I kindly request you to get my refund credited to my source account ASAP.