[Resolved]  Hathway — Hathway Internet speed not good/ Bill generation not good/Customer Care ServiceNot good/Technical Assistance poor

Address:

Bangalore, Karnataka

I am using hathway for last 6 months. I am facing a lot of problems. My account number is 1322325 1) Internet speed not good: Speed is not good. If I am getting internet for 2 minutes then for next 6 hours no internet. They promised me that they are providing 50 Mbps speed and now internet itself not good. If any thing happens customer care officers rebooting from their side . Some times they are telling just switch off your modem or remove power and again try. 2) Bill generation not good: For getting a bill I am calling customer care 100 times and they are telling some junk reasons. 3) Customer Care Service: Very pathetic situation. They are telling maxing 24 hours to solve and even completing 48 hours also no use. Without solving the issues directly closing the tickets what i reaised. For getting a customer-care executive we need to wait for a long time and nearly 1000 rupees i spend within last 6 months for calling hathway customer care. 4) Technical Assistance poor Technical Engineers who ever coming to homes also don't know what to do and how to resolve. They are only checking how many lights are blinking. They are telling all lights will blink but no internet connection from hathway side. What I do with lights I need internet connection right? Please tell me how to claim my money back and how to discontinue the service. In our apartment nearly 5 families are staying and all are having same complaint. We all are planning to disconnect the hathway service. Even in bangalore many of my friends who are all using the service is planning to do the same.