We had a Hathway connection in 2020 in Bengaluru, Karnataka.
Account number: [protected]
We moved to another state in the following year. We forgot to return the router while moving.
A while after moving, a Hathway representative messages me. I ask him if their services are available in the new pin code. He says it is not and that I have to return the router. Since it is not possible to pick up the router from where I am, he suggests I pay the device charges. I agree and pay 420 Rupees.
I later found out that he outright lied to me. The 420 Rupees was connection renewal charges and not device charges. They charged me for a connection that I am not using, at an address where I'm no longer located by lying to me saying it was device charges.
When I tried contacting that number again, they had blocked me.
Now I am getting repeated calls from unknown Hathway numbers every day, and they are threatening me with legal action if I don't pay device charges 2000+ Rupees. I don't understand why I should pay again. Their representative has already collected money from me stating it is the device charges.
Their calls are really stressing me and my family out. It is interfering with our day-to-day life. I am not even able to use my phone for essential things because of Hathway calls.
I want them to close my account [protected] and stop calling me. Attaching screenshots from WhatsApp chat with the representative.
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