Hathway — Hathway request for disconnection of service

Our Hathway account number [protected] was subscribed by My Father Mr.R.Srinivasan who passed away on 08-Nov-2020. We have requested for Hathway account disconnection in November as the premises was vacated. There was no response from Hathway for long time and recently every month they are calling us for renewal of the account and when we mentioned that we requested for disconnection, the executive mentioned to clear the outstanding of Rs.420 to close the connection. This payment was made in the month of March and again the account is not disconnected and continously getting calls from Hathway executives even after requesting them to do the needful. I would like to file a complaint on Hathway for the harrasment they are causing to my mother who is currently holding the contact number of my father.