Hathway — Hathway threatening calls

Hi Team,

Raju from Hathway has took the modem on 5th Dec 2021 and account got terminated.
Today I have got the call from Swapna (from Hathway) - [protected] stating that the account is deactivated and she is asking to renew it by paying Rs. 430/- to avoid any further calls and cancel it after 20 days.
It's so unfortunate that Hathway is manipulating and cheating the end user.
I then called up Raju technician of Alwal region, he said modem has been received and terminated long time, he was unsure why the calls are still coming to the customer.
I have all the recording for the proof.

Attaching the screenshot of account termination for your reference.

Kindly take the necessary action on Swapna as she keep cheating /manipulating the end customer just for sales target.

Regards,
Veerendra