[Resolved]  Hathway — Hathway Valid prepaid connection terminated. Customer ID - 1187276. Complaint num[protected]

Address:	Bangalore, Karnataka
Website:	hathway.com/

Customer ID - 1187276 Complaint num[protected] Customer name - Shreya .B .S I received an SMS Weekend offer dated Jun 27th that if I pay for renewal for 3 months' validity, I will get 1 month free. As in, if I renew for July till September, the offer will extend my validity till October 31st. I went ahead and renewed. The bill is dated Jun 28th for amount 3760.86 After three months (Jul-Sep) my connection was terminated on 2nd october without any call or message concerning the offer. I raised a complaint with num 14361271 on the 3rd of october. I made a dozen phone calls from 3rd to 5th with no response except an assurance that my connection will be restored. I was put on hold for nearly fifteen minutes every time I called. I was promised that I will be given a call back within a few hours on each call. Nobody called back. I finally made a call to the nodal officer on 5th oct who is saying the offer is not applicable and asked me to renew my connection again by paying for 3 months. I got a number of calls on 6th pressuring me to pay for next 3 months and renew my connection and only then will I get my older offer. This was not stated any time during the July to October period that I have already paid for. This is not acceptable because according to the offer, my plan validity expires only after 31st oct. I want my connection restored and I want to avail the offer that I have already paid for before making any new payments. The appellate officer is not reachable by phone. I have spent many hours on the phone with the customer care and no resolution has been given to me. Kindly note my grievance and help me in solving my issue. The offer SMS and call logs are available with me if any proof is required.