Hathway — horrible connectivity, pathetic customer service, cancelllation & no refund since 4 months

anupama03

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Due to horrible connectivity, and pathetic customer service( spent EVERYDAY Rs.10-Rs20/- calling call centre for connectivity issue), cancelled the connection in Nov '14. The WiFi router was collected back immdly within a week. Since then following up with tem for refund of Rs.1000/- spent more than 1000/- on phone calls so far. All my efforts are in vain. Got cal back twice once 2 months back that the cheque is ready. And again 15 days back that the cheque got ready. Bt nt recd so far. When I called back after a week for courier details, no one has clue.. and promisd me to v a call bk. It's 1 week now and not recd any call frm Hathway. It actually takes 24 hrs if sent in courier and 30mins if hand delivered.

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Hathway customer support has been notified about the posted complaint.

Apr 04, 2015

Updated by anupama03 Received call twice from Hathway. Once on Sunday from Mr. Ramkumar who said my DD is ready and will b couriered on Monday I.e. on 29/3/15. And wanted to know my address. When I shouted at him on frustration, he said he already resigned and makes no difference to him. The cheque was ready by 10th march, 2015. I told him to send the cheque to the communication address which is mentioned with them. On 31st another lady called me asking for the address to send the DD. Upon telling her abt the 29th March interaction, she said she will get bk to me.. Till now I have not recd my refund yet.

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Comments

anupama03

from Hyderabad, Telangana

U will never go for Hathway again. the staff are clueless with what is happening. Everytime I call, they say they will call bk. No connectivity between departments. Horrible!!!

anupama03

from Hyderabad, Telangana

Finally recd cheque for Rs.1000/- dated 10.03.15 where as the letter says dated 01.04.15. Again reflects the negligence of the staff.

anupama03

from Hyderabad, Telangana

Finally recd a dd for Rs. 1000/- today on 08.04.15 after a deep agony and mental torture at an expense of more than Rs.2000/- of telephone calls. The DD date shows 10.03.15 whereas the letter says 01.04.15. Again which reflects the negligence of the staff. It took 1 month for the staff to get the DD posted.