[Resolved]  Hathway — Horrible Service, False promises/information, connection deactivated even after pre-payment

Address:

Bangalore, Karnataka

This is to bring to your notice that I being a new Hathway customer am highly displeased with your services. Connection number: 1106112 Firstly, I order a Router and despite numerous follow ups, the router arrives after 10 to 12 days along with the technician to connect who comes even later to shift the connection from first floor to second floor. Secondly, Your backend mailer response team doesnt know basic english and asks me which address has the connection to be shifted to despite it being mentioned clearly that it is from first floor to second. Thirdly, Your sales executives just sell the connection and dont explain it well.. where to recharge, how to change it to post paid and things like that. Fourth, After recharding on 15th of July (last day for 3 mnt services to get over), my connection gets deactivated still on 16th. How do you explain this??? Hathway is the worst connection I have come across. I lost 10 to 12 days of my existing data just like that as I didnt have the technician come and fix the connection. And now, another day goes away without much hope from you guys. How do you explain this. I will have to drag you guys to consumer court soon if you do nothing about all this. Regards Arpita