Hathway — Incapacity of Customer Service to get my Internet working.

Address:	New Delhi, Delhi
Website:	hathway.com

My internet automatically stopped working on 22 or 23 September 2015. On inquiring in customer care I was informed that my account has been deactivated (Even before the bill payment date). I asked them to restore my internet as a lot of my work depends on it. Various replies I got from the customer care was: 1. Wait for 2 hours. 2. Wait till morning (If I called in evening) 3. Wait till Evening (If I called in morning) I got a call from Hathway billing department on 26 September informing me that my bill date is on that day (26 September). In hope that paying the bill would make the Hathway customer service people to restore my internet fast, I paid the bill in full. But, I was taken aback when even after paying the bill, there was no change in attitude of Hathway. The customer service representatives were still indifferent towards my plight and complaint. I called Nodal Office and was given mobile number of some Mr Satendra. It turns out that Mr. Satendra never picks up call from unknown numbers (even after sending him SMS). His number was occasionally engaged clearly showing that he was available to receive calls otherwise. This went on for about 9-10 days. Finally when I had enough of their incapable customer service interaction, I asked them to end my subscription and return my money back. The Customer Service representative rudely disconnected my call without giving any response. In those 9-10 days of my internet not working I faced losses of my studies and otherwise as well. It was only after sending two emails to The Nodal Office (SIkander Ali) (ncr.[protected]@hathway.net) that the service was restored. This has been a very disappointing experience with Hathway. I will think twice before renewing my subscription this time. Anant dixit Hathway A/C Number: 1305783