Hathway — Initial payment refund

Address:

Himayath nagar, Hyderabad, Telangana, india

I've made a payment of 2668 rs for a broadband connection with hathway. They took many days for giving a connection. So I've decided to go for another internet connection to avoid getting hault in my work. I've requested for refund. They processed my ticket and saod eill receive money in 15 days. But 15 days have completed but still I don't see refund in my account. I'm not able to connect to technical team through haway customer care number. None of the ways left for me to check what happening with my account.

Please help me sorting out the issue.