Hathway — Intermittent internet, highly unreliable and unpredictable internet service and even customer service

Address:

Pune, Maharashtra, 411038

Hi my hathway account number is 1109294. I have been facing some serious disconnections with my hathway broadband. I'm unable to use my internet for even 1/3rd of the day while I had paid for 24 hour connection. Even now I'm sending this message over my neighbour's internet. I have contacted the customer care several times (like 20-30 times in the past month) and all the support I've got is a text message on my cellphone with a complaint number in it and a call from hathway on the next day saying that your problem has been resolved. While in reality, it wasn't. I requested to send over a technician but inspite of getting consent on that no one showed up. If there is hint of scope on the problem getting resolved I would appreciate that otherwise all I want is REFUND and disconnection of the service. My last recharge was around 16th September since then the internet is not working properly and my plan is HD STREAM 3. Thanks. Awaiting for your reply.