Hathway Internet — Bad Connection & Speed slow Issue

Address:

Mumbai City, Maharashtra

My a/c no is 728937, I have been complaining about speed issue from a long time (please check mail chain), I never get 512Mbps as my plan is that however i am paying for 512Mbps. After complaining, attaching screen shots of speed test also no action has been taken till date it’s been almost 5 to 6 months. Every time I call customer care I get a reply saying "there is a connectivity issue going on in your area". Why would customer suffer for these issues which don’t have resolutions? How many months are you going to say the same sentence? And customer support simply replied saying "i assure the issue has been resolved." I ask how you assure where as I have a proof in mail as an attachment which shows it’s not even 200kbps. Are you going to compensate that anyways? Don't just give away fake assurance rather work on the issues. I tried restarting modem etc. but it did not improve. Almost every week I have to call customer care and say my internet is not working and then somebody does something and it works with low speed, where is the resolution for the problem. Why should I start my day with a call to hathway Customer care every day, isn't it annoying. I Speak senior person from hathway at the call center and Ms.Karuna co-ordinated with me and told me that I will get the solution in 1 day. But it didn't happen. I also had requested to visit my place and look by themselves about speed issue, but no one is coming yet... Kindly look into this matter at the earliest. Worst experience so far. Rohan Bhosale - [protected]