Hathway Internet — Bad service and generating bills even when Account is deactivated

Address:

Mumbai City, Maharashtra

I had taken Hathway account in Dec 2012. My Name is Mukund Harale and my account No. is 954604. My contact # is [protected].
I had done initial payment of 1630 Rs for the activation and first month's bill. Hathway credited that Cheque to somebody else's name and charged me a late fee of Rs 50 in my first bill. Upon questioning, they said we will correct it in next bill. Till date I had registered so many complaints about internet not working and asked for Compensation for loss of my money due to down time. They promised they will provide compensation and I have so many Service Request # :
8449650
8597103
8620830
8653038
9046780 credit compensation
8653017
8691688 compensation 9th to 12th july, 15th july, 25th Aug, 29th
9031359
Below are the people I have spoken with :
Kanchan Tantale
Sandip Pawar
Pankaj Yadav
Lucky Mankhoda
Sagar shinde

I am calling them since August 2013 and asking about Compensation and they said that it has been forwarded to Backend team. 6 months they are not able to resolve my issue...

Finally I have asked for Account Termination on 8 Feb 2014 (Snehal Palkar ) and they said it will take 45 days to process the request. Also, since my Account is deactive already, they said they will not generate Bills.

Please take strict action against this company which has bad connectivity and also poor customer care providers.They call us to pay bills and when we ask them to call back they never call us.