[Resolved]  Hathway — Internet

Date 29/04/21
From Past 2 weeks im getting 80-90 ping while playing online games such as valorant .I live in Bangalore before I used to get 28 ping on mumbai server now its 85.. it used happen only after 9pm but now(Lockdown in Bangalore from 28th April till 10th may) the ping goes to 85 from 12 pm itself ...Competitive games cannot be played with such high ping ...and the customer care is worst because after raising a complaint they call me twice a day and after describing my problem everytime they call they just tell me that senior technical team will contact me ...and the cycle repeats but the problem never gets fixed
I have done speedtest and ping test on ookla and i get 12 ping in the morning and it goes to 60 on eveings ...The speed too reduces to 12mbps but the plan is for 60mbps

PS. My friend has hathway connection with same plan, he lives 2km away from me but he faces this issue rarely but for me its an everyday problem ...and the thing that pisses me off is that i have paid for 4 months subscription so i cant change ISP...
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2021
Hathway Customer Care's response
Hi Lalith, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hathway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    6929
    Pending
    0
    Resolved
    2007
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View all Hathway contact information